There are 2 ways to share a file and/or folder that you have saved in your Dropbox account.
Using a Dropbox Share Link (URL)
Sharing a file directly out of your dropbox means any changes to the file that you make, will mean that the Heroes accessing your file will also see these new changes you make.
Automation Agency doesn't have a Dropbox account of our own, so we are unable to accept shared files or folders sent to us using the "Share" feature.
We can however access files and folders that you provide a "Dropbox Share Link" as these don't require a Dropbox account to access.
You can provide this link in your replies or task descriptions and our team can then download the file.
You can learn how to create a Share Link from this article on the Dropbox Support Site.
Uploading a File via Web Portal
From the web portal when requesting a new task or when replying on a task conversation you can add Attachments by Uploading a File.
From the Upload a File screen you can connect to your Dropbox account and select from any file you have in your dropbox.
Using this feature will Upload a copy of the file from your Dropbox to our servers and send it through with the task.
Please note, any changes made to the file in your dropbox on your side after uploading it won't be duplicated to the file on our servers.
If you want changes made to the file you have in dropbox to be accessible to our team without sending a new file, then use the Share Dropbox Link (URL) method above.