Types of Tasks
- Standard Tasks - see What Exactly Is A Task
- Priority Tasks - see Understanding Priority Pass Upgrades
- ProActive tasks- see What are "ProActive" tasks
Once your Active Task Limit is reached all additional tasks are Queued waiting for one of your current Active Tasks to be completed.
After an Active Task has been Marked as Complete if there are tasks in your Queue the next task in your Queue becomes Active.
Tasks Not Counted Towards the Active Task Limit
- Priority - When you upgrade a task by purchasing a Priority Pass
- Pro-Active tasks- when we proactively reach out and communicate with you about your account needs
- Customer Service Enquiry - when an enquiry is logged in your task list, it isn't counted to active.
FAQ
Q: Can I increase my Active Task Limit?
A: Yes, your limit is based on the plan level you are on. However, if you can also exceed your base plans limit by upgrading your base plan, purchasing priority passes, or adding additional active tasks to your plan.
Q: Is the Active Task Limit an entire account limit or just for me and my user?
A: The Active Task limit applies to your entire account, so no matter who sends in the task once your account has reached its limit any additional tasks will be queued.
Q: If my Limit is 1 task, can I have 3 tasks worked on, 1 for Design, 1 for Web, and 1 for Automation?
A: Active Task limits apply to your entire account. So if your limit is 1 task at a time, it means once you have a task in with a team it needs to be completed before a task for another team can begin. If you would like 3 tasks worked on at a time we recommend you upgrade to a higher plan or add additional active tasks to your membership.
Q: Can I manage and re-prioritise my Queued Tasks online?
A: Yes, you can manage this from the web portal. Learn more here
Q: Can I swap a Queued and an Active Task?
A: If a task has been started, then it must remain active. If however, you have a task that hasn't been started and wish to swap with a queued task this can be done on request. Alternatively, purchase a priority pass for the Queued task and have them both being worked on.