Customer Service


Your requests sent via email or portal are first seen by our Customer Service Team, the initial dispatcher's job is to review your request and ensure it goes to the right team to handle it.


Your initial dispatcher is also the first level of customer service who can handle some of the simpler to answer enquiries you may have about our service.


Heroes


Your tasks are worked on by our team of implementors that we call "Heroes".


They are heroes because they each have superpowers (aka expertise) to ensure your tasks are handled as accurately and quickly as possible.


You have 4 types of Heroes who can perform tasks for you.




  1. Automation Heroes

    An Automation Hero's powers are in automation platforms like Infusionsoft, Ontraport, ActiveCampaign, Zapier, FuzedApp, GotoWebinar, Calendar Integrations etc...

    Their job is to help you implement smarter sales funnels and marketing automation strategies.
     
  2. Web Heroes

    A Web Hero's powers are in Wordpress, HTML, CSS, and the configurations that happen on Wordpress Websites.

    Their job is to make changes and fix issues on your websites, as well as add content and build landing pages.

  3. Design Heroes

    A Design Hero's powers are in Graphic Design working in platforms like Photoshop, Illustrator, InDesign, Acrobat and Canva.

    Their job is to create and manipulate images, format PDF documents, and in general help you make your marketing look more professional and visually appealing.

  4. Security Heroes

    A Security Hero's powers are in keeping your websites safe and secure, updating your plugins, themes, ensuring that we have backups and checking for security issues and cleaning up virus infections.

    They are experts in server configurations, website security and troubleshooting issues when an plugin or theme update breaks a site.