There are a number of situations that you may want to contact customer service with an enquiry or information, rather than send in a task to be worked on by the Hero team.
Tasks and Enquiries are treated differently so it's important to send enquiries the correct way to avoid them being queued or taking up an Active Task slot.
Contacting Support by Email
Simply email firstname.lastname@example.org with your enquiry
Contacting Support via Web Portal
Click Help from the Left Hand Menu
Then Click, "Support Ticket"