Customer Service
When you send a request through email or our portal, our Customer Service Team is the first to see it. The initial dispatcher makes sure it gets to the right team for handling.
Additionally, the initial dispatcher serves as the first level of customer support and can assist with simpler inquiries about our service.
Heroes
Your tasks are worked on by our team of implementors that we call "Heroes".
They are heroes because they each have superpowers (aka expertise) to ensure your tasks are handled as accurately and quickly as possible.
You have 4 types of Heroes who can perform tasks for you.
- Automation Heroes
An Automation Hero's powers are in automation platforms like Infusionsoft, Ontraport, ActiveCampaign, Zapier, FuzedApp, GotoWebinar, Calendar Integrations etc...
Their job is to help you implement smarter sales funnels and marketing automation strategies.
- Web Heroes
A Web Hero's powers are in Wordpress, HTML, CSS, and the configurations that happen on Wordpress Websites.
Their job is to make changes and fix issues on your websites, as well as add content and build landing pages. - Design Heroes
A Design Hero's powers are in Graphic Design working in platforms like Photoshop, Illustrator, InDesign, Acrobat, and Canva.
Their job is to create and manipulate images, format PDF documents, and in general help you make your marketing look more professional and visually appealing. - Security Heroes
A Security Hero's powers are in keeping your websites safe and secure, updating your plugins, themes, ensuring that we have backups and checking for security issues, and cleaning up virus infections.
They are experts in server configurations, website security, and troubleshooting issues when a plugin or theme update breaks a site.